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Termini e condizioni di vendita

Last Updated: 2026-08-07

1. Company Information

These General Terms and Conditions of Sale ("Terms") govern all purchases made through eu.broodminder.com, operated by:

LEMA-BKR
325 Route des Coteaux de Guindalos
64110 Gelos
France

SIRET: 834 423 790 00015
VAT: FR45834423790
Contact: https://eu.broodminder.com/contact

By placing an order on this website, you agree to these Terms. Nothing in these Terms limits or excludes any mandatory consumer rights granted under applicable law.

2. Products

We make every reasonable effort to ensure that product descriptions, specifications, photographs, compatibility information and prices are accurate.

Product photographs are provided for illustrative purposes only. Minor differences in colour, finish or appearance resulting from manufacturing processes or display settings do not affect the conformity of the products.

Where applicable, product functionality may depend on compatible software, mobile devices, gateways, networks or online services. Relevant compatibility requirements are described in the corresponding product information or documentation.

Should an obvious error occur in product information, pricing or availability, we reserve the right to correct such error before accepting or fulfilling the order.

3. Orders

  • Orders are subject to product availability.
  • An order becomes binding once payment has been accepted and an order confirmation has been issued.
  • We reserve the right to refuse or cancel an order in exceptional circumstances, including pricing errors, technical issues, suspected fraud or product unavailability.
  • If an order is cancelled after payment, the customer will receive a full refund.

4. Prices and Payment

  • Prices are displayed in the selected currency.
  • VAT is included where applicable.
  • Accepted payment methods are those displayed during the checkout process.
  • Prices may change without prior notice but confirmed orders will not be affected.

5. Shipping and Delivery

  • Orders are generally dispatched within three (3) business days.
  • Delivery times vary according to destination and carrier.
  • Estimated delivery dates are indicative only.
  • We are not responsible for delays caused by carriers, customs authorities, force majeure or circumstances beyond our reasonable control, without prejudice to any mandatory consumer rights applicable in the event of delayed delivery.

6. Right of Withdrawal, Returns and Refunds

Consumers benefit from the statutory right of withdrawal where applicable under consumer protection legislation.

Details concerning eligibility, exclusions, return procedures and refund conditions are available in our Refund Policy.

Refunds are made using the original payment method unless otherwise agreed.

Nothing in these Terms limits any mandatory statutory consumer rights.

7. Legal Guarantees

Consumers benefit from all mandatory legal guarantees provided under applicable law, including where applicable:

  • the legal guarantee of conformity;
  • protection against hidden defects;
  • any other mandatory statutory rights.

Where products contain digital elements or depend on software for their intended functionality, applicable statutory rights concerning software updates and continued conformity remain fully applicable.

Where a product is defective or non-conforming, remedies provided by applicable law remain fully available.

8. Liability

We undertake to supply products that conform to the contract.

Nothing in these Terms excludes or limits our liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by law, we shall not be liable for indirect or consequential damages that are not the foreseeable consequence of a breach of these Terms.

9. Retention of Title

Ownership of the goods remains with LEMA-BKR until full payment of the purchase price has been received.

The transfer of risk to the customer takes place upon delivery of the goods in accordance with applicable law.

10. Force Majeure

LEMA-BKR shall not be liable for any failure or delay in performing its obligations where such failure results from events beyond its reasonable control, including but not limited to natural disasters, fires, floods, pandemics, strikes, transport disruptions, supplier failures, governmental actions or other force majeure events.

Performance of the affected obligations shall be suspended for the duration of the event, subject to any mandatory rights available to consumers under applicable law.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of France.

If you are a consumer residing in another Member State of the European Union, you also benefit from any mandatory consumer protection provisions applicable in your country of residence.

Any dispute shall be brought before the competent courts in accordance with applicable law.

12. Consumer Mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code, if a dispute cannot first be resolved directly with us, consumers may refer the matter free of charge to the following consumer mediation service:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
France

Telephone: +33 (0)1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php

13. Extended Producer Responsibility (EPR)

LEMA-BKR is currently completing its registrations with the relevant French Producer Responsibility Organisations for the following regulated categories:

  • Household Packaging;
  • Electrical and Electronic Equipment (EEE);
  • Batteries.

The corresponding French Unique Identification Numbers (IDU), issued pursuant to Article L.541-10-13 of the French Environmental Code, will be published on this website immediately upon assignment by the competent Producer Responsibility Organisations.

14. Privacy

Personal information collected during the ordering process is processed solely for the purpose of order fulfilment, customer service, legal compliance and the management of our contractual relationship.

For further information regarding the collection and processing of personal data, please refer to our Privacy Policy.

15. Contact

For any questions regarding these Terms or your order, please contact:

LEMA-BKR
325 Route des Coteaux de Guindalos
64110 Gelos
France
https://eu.broodminder.com/contact

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